Help & How-To
Step-by-step guides for the things people ask about most. Can't find what you need? Raise a support request.
- Signing in and setting up two-factor authentication How to log in for the first time, enrol an authenticator app, and what to do if you lose your device. Getting started 3 min
- Changing your password Update your password and understand the password rules your organisation enforces. Getting started 2 min
- Raising a support request Report a problem to the support team and get a reply in the app and by email. Support 3 min
- Using the support conversation How the live conversation works, what the statuses mean, and how notifications reach you. Support 2 min
- Reading the dashboard What each dashboard tile means and how to use the environment switcher. Day-to-day 3 min
- Finding a site and its devices Search the estate, open a site, and see the devices installed there. Day-to-day 2 min
- Notifications and what triggers them Where notifications appear, what generates them, and how to control which ones you get. Day-to-day 2 min
- Installing the Daycore Field mobile app Install the field app from Google Play and sign in on your phone. Mobile 2 min
- Working the AMMP alert feed Read the Monitoring page, filter by severity, and tell whether the alert ingest is actually running. NOC operations 4 min
- Reviewing an alert and raising a ticket from it Mark alerts reviewed, and turn one into a ticket without retyping the device context. NOC operations 3 min
- Driving a ticket from raised to closed Assign, track against SLA, read the escalation ladder, and complete the NOC closure record. NOC operations 6 min
- Checking site performance before you act Use Site Performance and the Heat Map to decide whether a number is real before raising work on it. NOC operations 3 min
- Scheduling preventive maintenance from a spreadsheet The full PM flow: download the template, collect it back, upload, review and approve — approval is what creates the tickets. Field service 6 min
- An engineer's job: from assigned to resolved What a field engineer does on a ticket, on the phone, including with no signal. Field service 4 min
- Completing a QHSSE inspection Fill in an inspection from a template, understand how the grade is worked out, and find past submissions. Field service 3 min
- Where work orders live now Work orders and permit-to-work moved to EPTW. What to use in DAYCORE instead. Field service 1 min