Shown to users as the fallback way to reach support — e.g. when they cannot sign in to raise a request. Leave blank to show only the in-app "Raise a support request" link.

Emailed when a request is raised, and again if it goes unanswered past its window. Separate multiple addresses with commas. If this is empty, no escalation email is sent at all.

Notified at twice the response window. Falls back to the recipients above when blank.