Scorecard

From

KPI scores for the selected period. Good Attention Critical Active Critical & SLA Breaches reflect real-time state, not the selected period.

SLA Compliance

Target ≥ 90%

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Tickets closed within SLA target

Avg MTTR

Target ≤ 24 h

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Mean time to repair (hours)

Planned Work Ratio

Industry target ≥ 80%

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Maintenance + inspection vs total tickets

Fault Recurrence Events

Same fault at same site within 30 days

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Unresolved root causes detected

Active Critical Tickets

Real-time / not date-filtered

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Open or in-progress critical priority tickets

Active SLA Breaches

Real-time / not date-filtered

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Tickets past SLA deadline still open